Searching for affordable travel deals online often leads you down a rabbit hole of booking websites, each claiming to offer the best prices. You’ve probably seen iTravel2000 pop up in your search results and wondered if it’s worth your time.

Is it legitimate? Will you actually save money? What happens if something goes wrong with your booking?

iTravel2000 is an online travel agency that has been operating since 2000, offering flights, hotels, vacation packages, car rentals, and cruises primarily to North American travelers. The platform aggregates options from multiple airlines and hotels, allowing users to compare prices and book travel in one place. While originally focused on the Canadian market, it serves customers across North America including the United States.

This guide will walk you through everything you need to know about iTravel2000 — what it offers, how it actually works, the real advantages and drawbacks, and whether it makes sense for your travel needs.

TL;DR

iTravel2000 is a legitimate online travel agency operating since 2000. It offers competitive pricing on packages and flights but doesn’t always guarantee the lowest price. Customer service quality varies significantly based on reviews. Best used as one comparison tool among several, not your only booking option. Works well for straightforward vacation packages to popular destinations.

What Is iTravel2000?

iTravel2000 launched during the early internet boom as one of the first online travel booking platforms. The company positioned itself as a digital alternative to traditional travel agencies.

The platform functions as an intermediary between travelers and travel suppliers. When you book through iTravel2000, you’re not buying directly from the airline or hotel — you’re purchasing through their system, which then coordinates with the actual providers.

Today, the service offers:

  • Domestic and international flights
  • Hotel bookings worldwide
  • Vacation packages (bundled flight and hotel deals)
  • Car rental reservations
  • Cruise bookings
  • Travel insurance options

Unlike meta-search engines that simply redirect you to other sites, iTravel2000 handles the complete transaction. You pay them, receive confirmations from them, and contact them if issues arise.

The platform primarily serves customers in Canada and the United States. Pricing displays in local currency (CAD for Canadians, USD for Americans), and customer support operates during North American business hours.

For instance, if you’re in Chicago looking to book a spring break trip to Cancun, iTravel2000 will show you package options bundling your flight from O’Hare with all-inclusive resort stays — a popular search for American travelers.

How iTravel2000 Works

The booking process follows a straightforward pattern similar to other online travel agencies.

Step 1: Search
Enter your destination, travel dates, and number of travelers. The system searches across multiple airlines and accommodation providers to compile available options.

Step 2: Browse Results
View flights, hotels, or packages with pricing, schedules, and basic details. Filter results by price, departure times, hotel ratings, amenities, and other preferences.

Step 3: Select and Customize
Choose your preferred option. For packages, you can often mix and match flights with different hotel choices. Add extras like seat selections, travel insurance, or airport transfers.

Step 4: Book and Pay
Enter passenger details and payment information. The platform processes your payment and coordinates bookings with the actual travel providers.

Step 5: Receive Confirmation
Get confirmation emails with booking reference numbers. These numbers allow you to verify reservations directly with airlines and hotels.

Step 6: Manage Your Booking
Any changes, cancellations, or questions go through iTravel2000 customer service rather than directly to the airline or hotel.

This intermediary structure offers convenience but also adds a layer between you and your actual travel providers — a factor that becomes significant if problems arise.

Main Features Worth Knowing

Vacation Package Deals

The platform emphasizes bundled packages combining flights and hotels. These deals target popular vacation routes, especially warm-weather destinations during winter months.

Package pricing can deliver genuine savings compared to booking components separately. The bundling also simplifies planning since you’re coordinating fewer separate reservations.

However, packages typically come with stricter terms. Changes and cancellations often cost more than unbundled bookings, and you have less flexibility to adjust individual components.

Price Alerts and Deals Section

iTravel2000 features a deals page highlighting current promotions. These range from discounted packages to specific routes with temporarily reduced fares.

Price alerts let you monitor specific routes. When prices drop on flights you’re watching, the system sends notifications.

These tools work best when you have flexible travel dates and can book quickly when deals appear.

Rewards Program

The platform operates a points-based rewards system. Bookings earn points that accumulate toward discounts on future travel.

The value per point varies depending on booking type and redemption method. Like most travel rewards programs, you need consistent booking volume to accumulate meaningful benefits.

American travelers should note that these rewards are separate from airline frequent flyer programs or hotel loyalty programs — you’re earning points in iTravel2000’s proprietary system.

Multi-City and Complex Itineraries

Beyond simple round trips, the platform handles multi-city itineraries and one-way combinations. This flexibility helps travelers planning more complex routes.

However, for truly complicated itineraries involving multiple airlines, obscure routes, or very specific timing needs, you might find better options through specialized flight search tools or directly with airlines.

The Real Advantages

Bundled Convenience
Booking flight and hotel together through one transaction saves time. You’re managing one confirmation instead of multiple separate reservations.

Occasional Price Advantages
Package deals sometimes cost less than booking separately, particularly during promotional periods or for popular vacation routes during peak seasons.

Established Track Record
Operating for over two decades suggests stability. The company has processed millions of bookings and isn’t a new operation that might disappear.

Search Efficiency
Viewing multiple airlines and hotels in one search saves clicking through numerous individual sites.

North American Focus
Understanding American and Canadian travel patterns means better relevance for routes, timing, and package types popular with these markets.

The Honest Drawbacks

Customer Service Inconsistency
Reviews reveal wildly different experiences. Some customers report helpful, responsive service. Others describe difficulty reaching support, long wait times, or frustrating resolution processes when problems occur.

Not Always the Cheapest
Despite marketing suggesting great deals, iTravel2000 frequently doesn’t offer the lowest available price. Other platforms or direct booking often beat their rates.

Middleman Complications
When issues arise — flight cancellations, booking errors, special requests — dealing through an intermediary adds time and complexity compared to direct relationships with airlines or hotels.

Limited Flexibility
Third-party bookings typically come with stricter change and cancellation policies. Direct bookings often allow more flexibility, especially for loyalty program members.

Loyalty Program Limitations
Bookings through iTravel2000 may not earn full airline miles or hotel points, and you typically can’t use elite status benefits or points to upgrade.

Website Experience
Some users find the interface less intuitive than newer competitors. The design feels dated compared to more modern booking platforms.

How It Compares to Alternatives

Understanding where iTravel2000 fits among competitors helps you use it more strategically.

vs. Expedia or Priceline
These established US-based platforms have larger inventories, more user reviews, and generally better-funded customer service operations. They often match or beat iTravel2000 pricing for US departures.

vs. Kayak or Google Flights
These are search tools, not booking platforms. They excel at showing all available options quickly. Use them for research, then compare what iTravel2000 offers for the same routes.

vs. Booking Directly
Airlines and hotel chains booking directly often provide better flexibility, full loyalty benefits, and more straightforward service when problems occur. The tradeoff is typically higher upfront cost.

vs. Hopper or Skyscanner
These mobile-first platforms offer price prediction and tracking features that iTravel2000 lacks. They’re particularly useful for flexible travelers seeking optimal booking timing.

Smart strategy: Use multiple tools. Research broadly with search engines, check iTravel2000 for package deals, compare with Expedia or similar platforms, and look at direct booking prices before deciding.

Is iTravel2000 Legitimate and Safe?

Yes, iTravel2000 is a legitimate business that has operated for over two decades. The company processes real bookings, and customers do successfully travel using their confirmations.

Business Registration:
The company is properly registered and affiliated with travel industry organizations. It’s not a scam operation.

Payment Security:
The platform uses standard SSL encryption for transactions. Payment processing follows industry-standard security protocols similar to other major booking sites.

Real Bookings:
When you book, you receive legitimate confirmations. The airline tickets work, hotel reservations are real, and the bookings actually exist in provider systems.

The Caveat:
“Legitimate” doesn’t mean “perfect” or “always reliable.” The significant variation in customer experiences — particularly regarding service quality and problem resolution — means you should proceed with awareness.

Before booking, check recent reviews on independent platforms like Trustpilot or Better Business Bureau. Pay particular attention to comments about customer service during problems, not just smooth transactions.

Practical Tips for Using iTravel2000

1. Always Compare Prices
Never book based solely on the first price you see. Check at least three other sources: a meta-search engine like Google Flights, one competitor platform like Expedia, and the airline or hotel’s direct website.

2. Read Terms Carefully
Before confirming any booking, read the cancellation policy, change fees, and what’s included in package deals. Don’t assume standard terms apply.

3. Screenshot Everything
Capture the full booking page showing all details, pricing breakdown, and terms before clicking the final confirm button. These screenshots become crucial if discrepancies arise later.

4. Verify Directly
After receiving confirmation from iTravel2000, use the booking reference numbers to verify your reservation directly with the airline and hotel. This catches errors early when they’re easier to fix.

5. Use Credit Cards
Book with a credit card rather than debit. Credit cards offer dispute protection if charges are incorrect or services aren’t delivered as promised.

6. Save Contact Information
Immediately save customer service phone numbers and email addresses. Don’t wait until you have an urgent problem to hunt for contact details.

7. Consider Insurance Separately
If you want travel insurance, research specialized providers rather than automatically accepting the add-on during booking. You’ll often get better coverage for similar or lower cost.

8. Book During Business Hours
If possible, complete bookings during business hours when customer service is readily available. If something goes wrong during the transaction, you can immediately call for help.

Who Should Consider Using iTravel2000?

This platform works better for some travelers than others.

Good Fit:

  • Travelers seeking straightforward vacation packages to popular destinations
  • People comfortable with standard itineraries and typical routes
  • Deal hunters willing to compare across multiple platforms
  • Those prioritizing bundled convenience over maximum flexibility

Better Alternatives Exist For:

  • Frequent flyers who value airline loyalty programs and elite status benefits
  • Travelers who often need to change plans
  • Complex international itineraries with multiple stops
  • Anyone who prioritizes highly responsive customer service above all else
  • Last-minute travelers needing immediate booking confirmations and support

Think of iTravel2000 as one comparison tool among many. It might offer the best deal for your specific trip, or it might not. The key is checking rather than assuming.

Pricing Transparency and Hidden Fees

One common complaint across online travel agencies involves pricing that changes between search results and final checkout.

iTravel2000 displays base prices in search results, but additional fees often appear during booking:

  • Booking fees or service charges
  • Taxes (which can be substantial for international travel)
  • Airline-imposed fees and surcharges
  • Optional extras like seat selection or insurance

This practice isn’t unique to iTravel2000 — most online travel agencies do this. But it means you must always look at the final total price before confirming, not just the advertised base price.

When comparing across platforms, compare final all-inclusive totals. A lower initial price that ends up higher after fees doesn’t represent actual savings.

Customer Service: What to Expect

Customer service represents the most inconsistent aspect of iTravel2000 based on reviews.

When Things Go Smoothly:
Standard bookings that proceed without issues generally work fine. You book, receive confirmations, and travel without needing customer service intervention.

When Problems Arise:
This is where experiences diverge sharply. Some customers report:

  • Long hold times on phone support
  • Difficulty reaching representatives via email
  • Slow response to urgent issues
  • Confusion about who handles what (iTravel2000 vs. the airline/hotel)
  • Frustration during cancellations or change requests

Other customers report helpful, responsive service that resolved their issues satisfactorily.

The inconsistency suggests variability in representative training, workload during peak times, or complexity of the specific issue.

Protection Strategy:
Document everything in writing. After phone conversations, send a follow-up email summarizing what was discussed and agreed. Keep records of all communications. This documentation becomes crucial if you need to escalate issues or file credit card disputes.

Understanding the Booking Terms

Different booking types come with different terms. Understanding these before purchasing prevents unpleasant surprises.

Vacation Packages:
Often non-refundable or with substantial cancellation penalties. Changes typically incur fees from both the airline and hotel components. These restrictive terms enable lower pricing but eliminate flexibility.

Flight-Only Bookings:
Terms depend on the specific fare class. Basic economy fares booked through iTravel2000 have the same restrictions as anywhere else — no changes, no refunds, no seat selection. Flexible fares cost more but allow changes (usually with fees).

Hotel-Only Bookings:
Some hotels offer free cancellation up to a certain date; others are prepaid non-refundable. The search results should indicate which category each option falls into.

Insurance Considerations:
If you purchase travel insurance through iTravel2000, read the policy carefully. Understand what’s covered, what’s excluded, and claim procedures. Many policies exclude “foreseeable events” and have specific documentation requirements.

Making Your Final Decision

iTravel2000 serves a specific role in the travel booking ecosystem. It’s a legitimate platform that occasionally offers competitive pricing, particularly on vacation packages.

But it’s not a magic solution that guarantees the best deal every time, and customer service quality varies enough that you shouldn’t count on exceptional support if issues arise.

The most effective approach treats iTravel2000 as one data point among several. Include it in your comparison shopping, but also check:

  • Google Flights or Kayak for comprehensive flight options
  • Expedia or Booking.com for broad comparison
  • Direct airline and hotel websites for baseline pricing and flexible terms
  • Specialized platforms if you’re looking for specific features (like Hopper for price predictions)

When you find a promising deal on iTravel2000, verify it’s genuinely competitive by checking alternatives. If it holds up, proceed — but read every word of the terms before confirming.

Save all documentation, verify bookings directly with providers, and have realistic expectations about customer service if problems occur.

Travel booking involves balancing price, convenience, and flexibility. No single platform excels in all three categories. The travelers who consistently get good value are those who compare thoroughly, understand what they’re agreeing to, and know when to prioritize different factors.

Common Questions About iTravel2000

Is iTravel2000 cheaper than other booking sites?

Sometimes, but not always. iTravel2000 occasionally offers competitive package deals, especially during promotional periods or for popular vacation routes. However, it doesn’t consistently provide the lowest prices across all bookings. Independent comparisons frequently show Expedia, direct booking, or other platforms matching or beating their rates. Always compare at least three sources before assuming you’ve found the best price.

Can I trust iTravel2000 with my booking?

iTravel2000 is a legitimate company operating since 2000. They process real bookings and thousands of customers travel successfully using their confirmations. However, customer service quality varies significantly based on reviews, particularly when problems arise. Book with a credit card for purchase protection, verify reservations directly with airlines and hotels, and keep all documentation in case you need to resolve issues.

What happens if I need to cancel or change my booking?

You must contact iTravel2000 directly rather than the airline or hotel. Cancellation and change policies depend on the fare type and package terms you selected during booking. Many promotional and package rates are non-refundable or charge substantial fees. Review the specific terms before purchasing, and be prepared for potentially longer resolution times compared to direct bookings since you’re working through an intermediary.

Does iTravel2000 work for travelers in the United States?

Yes, although the company originally focused on Canada, it serves US travelers as well. Americans can book flights, hotels, and packages in US dollars. However, some deals and packages are optimized for Canadian departure cities. US travelers might find platforms like Expedia or Priceline, which are US-based, offer more competitive options for domestic US travel or flights departing from US airports.

Will I earn airline miles or hotel points on bookings through iTravel2000?

Usually you can earn miles if you add your frequent flyer number to the reservation after booking. However, third-party bookings sometimes earn reduced mileage compared to direct purchases, and you typically cannot use miles to upgrade these tickets. Hotel points follow similar patterns — earning is possible but often limited, and elite benefits may not apply. Check the specific airline or hotel loyalty program terms regarding third-party bookings.

How does iTravel2000 make money if they offer cheap prices?

Like all online travel agencies, iTravel2000 earns commissions from airlines, hotels, and other travel suppliers for bookings made through their platform. They also charge service fees on some bookings and sell additional products like travel insurance. The displayed prices include their margin, so the “cheap” prices aren’t necessarily cheaper than direct booking — you’re paying for the aggregation and comparison convenience.

Plan Your Next Trip With Confidence

Ready to book your next adventure? Remember to compare multiple options and read the fine print before committing. Check out our guides on finding the best flight deals and avoiding common travel booking mistakes to make your planning even smoother.

At Mission World Travel, we believe informed travelers are happy travelers. Write about your experiences, share what you discover, and grow with each journey.

About the Author

Saira Akhtar is a travel writer and booking strategy expert who helps travelers navigate the complex world of online travel agencies. With extensive experience comparing platforms, analyzing pricing patterns, and testing booking strategies, she provides honest, practical guidance that saves both money and frustration. Saira has personally tested dozens of booking platforms across hundreds of trips, giving her real-world insight into what works and what doesn’t. Her goal is simple: help you spend less time stressing about bookings and more time enjoying your travels.